FAQs

How do I place an order?

Simply choose your color/size from the dropdown menu on the product page, then click the "Add to Cart" button and proceed to checkout.

 

How Can I pay for my order?

At Silver LakeStore, we accept Debit and all major credit cards. These include:

  • American Express
  • MasterCard
  • Visa
  • Paypal

 

Do you ship internationally?

We sure do! We ship many products worldwide each day and have many happy customers in every corner of the globe.

 

Will I receive a confirmation of my order?

After you complete the checkout process, you will receive a confirmation email, letting you know that we have received your order. Often those go to Spam so be sure to check your Spam/Junk email folder as well.

I did not apply the coupon code. What can I do?

Unfortunately a coupon code cannot be applied after you have completed the processing of your order. We want you to get those savings, so please be sure to remember to apply your code before finalizing your purchase. Please note that coupon codes can not be combined. Only (1) coupon per order can be applied. 

 

How long does it take for my order to arrive?

All items are subject to a handling period before they are dispatched. Most of our items leave the warehouse within 2-7 business days of payment.

USA Orders: Delivery typically takes 2-4 weeks after an item ships.

International Orders: Delivery typically takes 4-6 weeks after an item ships, sometimes faster.

In rare cases international shipping can take up to 8 weeks. Due to factors that often affect international shipments, such as holidays, weather conditions, natural disasters or customs, we can only offer an estimate of shipping times. While most packages arrive on time, there may be circumstances and delays that carriers may experience. In most cases orders arrive before the allotted time frame. Your patience is truly appreciated.

Can I cancel or change my order?

At the moment, it is not possible to cancel or change your order because we prepare your order once you confirm it on the website.

If you change your mind, you can return your items once you have received your order. For more information, consult the  Exchange and returns section.

Is there a tracking number?

All US orders are delivered by USPS. Tracking information for orders within the USA is available upon request and normally become available in the system after about 7-10 business days of shipment. Email SilverLakeStore90@gmail.com  and mention your order number + shipping address so our customer service team can assist you. While we are unable to provide tracking for international orders, our company guarantees 100% delivery to all destinations so there is no need to worry. Any missing items will be reshipped to you, free of charge.

I ordered multiple items but only part of my order arrived. Why?

We do our best to reduce costs on your end so you don't have to pay high taxes on your items.

We have a large assortment of products and source them from all over the globe to get the best quality at the best price.

For logistical reasons, items in the same purchase will sometimes be sent in separate packages with no additional shipping charges. You may receive multiple packages on different days. Please keep this in mind when receiving deliveries.

Where are your products from?

Although our headquarters are located in the USA, all of our current suppliers are located in United Kingdom and China. We ship directly from our factory to save our customers additional shipping + packaging costs.

Double Billing

If you ordered one item only and it's double billed, please send us yor order ID number for us to review and issue a refund.

Shipping Policy

Silver Lake Store is not responsible for destination country tax and/or any duty charge that may incur. Customers will be held accountable for any restrictions, duties, taxes, and any other fees collected from the destination country.

Silver Lake Store will not be responsible for any duties, taxes, or customs fees under any circumstances.

If the order arrives at your country and the customer refuses to accept the package OR no attempt is made in the country of destination to deliver the package, Silver Lake Store reserves the right to abandon the package(s) and will not be responsible for any refund.

What is your return policy?

We firmly stand behind all of our products. Please find specific details in our Refund Policy

How secure is my personal information?

Silver Lake Store adheres to highest industry standards to protect your personal information when you checkout and purchase from our online store.

Your credit card information is encrypted during transmission using secure socket layer (SSL) technology, which is widely used on the Internet for processing payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored.

I am unsure of which size I should get?

Our clothing fits true to size. If your little one is chubby we recommend ordering the next size up to be on the safe side. If you are unsure and need measurements, please contact us prior to placing your order so we can assist you. 

 

What are the washing instructions?

Most of our clothing can be machine washed in a light cold cycle. We find they wash best when turned inside out. Certain items with tassels, rhinestones, lace, etc. should be hand washed and hung or laid flat to dry.  We also recommend knitted items to be hand washed as well.

 

Questions? Concerns? Suggestions?

If your issue is not listed above, please contact us anytime with questions, concerns or suggestions of what we can improve. If you loved your order, send a photo of you with you items for a chance to be featured on our Facebook or Instagram page! We love hearing from you and your feedback is so much appreciated!! Reach out to us anytime at SilverLakeStore90@gmail.com :)

 

Our amazing customer support team is working non-stop on your requests! Please allow 24-72 hours for us to reply to get back with you!

 

Thanks you for shopping with us! 

-Silver Lake Store